Help patients understand—and take the next step.
Health Convos extends care beyond the visit with governed, human video conversations shaped around what patients are actually worried about. Patients ask in their own words, and the relevant response appears directly in the conversation.
Built for organizations responsible for what happens after the visit.
The core experience stays consistent. The business problem, buying process, and proof required are different for each partner.
Bring healthcare clients a differentiated patient experience.
- Keep the client relationship and strategic lead
- Support regulated review with finite, governed content
- Add the experience without building a software platform
Continue whole-person care beyond the clinical encounter.
- Support diagnosis, discharge, medication, and follow-up conversations
- Help patients work through uncertainty and practical barriers
- Learn where questions and unmet needs are concentrated
Every answer vetted before patients ask.
A generative chatbot composes its response at the moment of asking. Review can cover the process, but not words that do not exist yet — which is why most patient-facing AI never clears MLR. Health Convos is built the other way around.
Health Convos
- Every answer is a recorded clip with a script, a transcript, and a caption track
- Medical, legal, and regulatory reviewers watch them, mark them, and sign them
- The response set is finite and fixed — what ships is exactly what they cleared
- Approved once, it stays approved for every client who licenses the module
Generative chatbot
- Composes each answer at the moment of asking
- Guardrails narrow the range of what it might say
- Review can only cover the process rather than the words
- A workable model in plenty of categories — patient-facing pharma is not usually one of them
The agent renders no medical opinion of any kind. Its job is to get patients talking about what is actually worrying them — the thing they would not raise in a seven-minute appointment. Every answer routes to one of two places: back to the recorded library, or back to the patient's own care team. It can ask anything. It can only answer from the shelf.
Where the care journey breaks—and how conversation helps.
A diagnosis or discharge can begin a demanding journey. Confusion, fear, cost, and practical barriers can interrupt it before the next clinical encounter.
Diagnosis or discharge
The clinical plan is explained during an emotionally loaded visit.
Questions surface later
At home, uncertainty and concerns can feel harder to resolve.
Follow-through is at risk
Medication, follow-up, or daily-care steps may be delayed or avoided.
Conversation restores momentum
Relatable journeys help patients understand the next step and reconnect with care.
Add a differentiated healthcare experience that's field proven.
Health Convos is designed to fit behind the work your agency already does—so you can bring something more valuable to healthcare clients without the risk of a large software build.
Expand what you can sell
Add an interactive patient-support experience to strategy, content, campaign, education, or digital engagement work.
Skip the platform build
Use Health Convos as the technology layer instead of staffing a custom conversational product from scratch.
Stay close to the client
Your agency remains the strategic and creative lead while Click-Video supports the technology behind the scenes.
Not another course. Not another content library.
Health Convos gives agencies a different story to take to healthcare clients: supportive patient conversations that begin with the patient’s question.
Typical patient education offer
- Build or deliver educational content
- Send patients to a page, portal, or library
- Hope the content answers what they actually want to know
Health Convos
- Patient asks in their own words
- The question brings up the relevant video
- The conversation can continue
- The organization can see what patients ask most
Patient questions make the experience better.
Health Convos reveals patterns in what patients need without building identifiable patient profiles.
Private distribution
QR, email, SMS, embeds, and privacy-preserving links bring patients into the experience.
Natural questions
Patients ask in their own words and follow character journeys relevant to them.
Anonymous intent
Messages are processed, not stored. Only anonymized question intent is retained.
Approved additions
Recurring needs guide new governed content, making the module more useful over time.
No marketing profiles. No identifiable submission archive. No quiet changes to approved content.
You focus on patient stories. We manage technology.
The hard part of patient education is knowing what patients need to hear and walking it through review. That's where you excel.
You do not need to become a software company.
Approved scripts go in. A running module comes out. We handle the production chain and the platform underneath it, while your agency owns the client relationship and the work you are best at.
- Voices, avatars, clips, and captions
- The interactive patient conversation experience
- Hosting, client branding, and deployment
- Link and embed deployment
- Reporting on what patients asked
Once approved, the content is locked. Nobody edits a cleared script — not your client, not us. That is what makes the approval hold, and it is why a new question becomes a new clip rather than a quiet change to an old one.
Extend patient conversations beyond the visit
Help patients move from fear and uncertainty toward understanding, confidence, and action.
Make sense of the diagnosis
Answer the questions, fears, and misconceptions that quickly surface.
Turn understanding into action
Give patients practical stories and guidance that help them see what they can do next.
Learn what patients need
See the questions patients ask, the topics they explore, and where uncertainty is concentrated.
Have a healthcare client who could use this?
Bring us the opportunity. We can help you shape the patient experience, technical approach, and deployment while your agency stays at the center of the client relationship.